Course Overview

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a ’Zero tolerance’ policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS), usually delivered in a workshop format. The module effectively reduces the workshop training from a full day to a half day, allowing greater throughput of learners.

Having completed the module you should be able to:

How It Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?

What

This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.

How

The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course

When

The course is self-paced so you decided how fast or slow the training goes. This course will take approximately 2 hours, however you can complete the course in stages revisiting the training at any time.