Once issues and problems have been identified, there are several recognised techniques to help teams understand root causes, help generate solutions and help prevent the problem re-occurring.

This workshop is designed to introduce the following techniques: problem statements, 5 why's, fishbone diagrams, the 6 thinking hats approach, failure mode effects analysis and Poka-yoke.

Delegates will learn the benefits of a structured approach to problem solving and also how to apply creative thinking techniques.

Event to be held in Training Room GF4 at the West Midlands Lean Healthcare Academy Training Centre at University Hospital North Staffordshire, City General, Newcastle Road, Stoke-on-Trent, ST4 6QG in the Healthcare Careers and Skills Academy Building, shown in pick on the attached map. Click here for location map.

If you have any further questions please contact:

Jennifer Calvert-Smith, Lean Healthcare Academy Administrator on: 01943 605976 or email info@leanhealthcareacademy.co.uk 

The cost per delegate is £275 + VAT. LHA Members can utilise their free entitlement and will get a 20% discount on any further places.

Signups closed for this event