The Lean Office: Collected Practices & Cases (Insights on Implementation)

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The Lean Office: Collected Practices and Cases is a compilation of articles previously published in our monthly newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include:

Part I: Focusing on the Customer

1. New Toyota Center Seeking To Make Sales & Marketing Lean
2. Transforming a Service Firm
3. Revamping Design Process Increases Speed and Quality
4. Call Center's Transformation Produces Award for Service
5. New Restaurant Owner Sees His Future in a Lean Lunch

Part II: Improving Flow

1. Ambulance Office Responds To Calls for Improvements
2. Whether Office or Factory, The Same Principles Apply
3. Neither Culture Nor Equipment Stops Postal Transformation
4. Builders Seek to Demolish Inefficiency

Part III: Taking the Right Steps

1. First Steps to Making Your Office Lean
2. 5S Techniques Can Clean Up The Hard Drive of a Computer
3. Simple, Early Wins Help Build Support for Office Lean Efforts
4. Tips for White Collar Kaizens
5. Invoicing and Receiving Receive the Kaizen Treatment
6. Delphi Lean Strategy Evolves To Go Beyond the Shop Floor
7. Improving Flow in an Office Setting
8. Spreadsheets & Data are Tools In Quest for the Lean Office
9. Publisher Makes Key Concepts A Daily Part of Its Newspapers

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